Asite Solutions: Customer Support Advisors Required

Dear Candidate,


1. Please email your CV to careers.india@asite.com or vpuri@asite.com



2. B.Com Graduates without experience may apply but skill sets mentioned below are mandatory. Any CVs with grammatical errors will not be considered.



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Asite is a UK based Global Software as a Service Platform for Supply Chain Collaboration. Asite Solutions Pvt Ltd is a 100% wholly owned subsidiary of Asite. The subsidiary has been operational in Ahmedabad since March 2004 and is responsible for development and support of the entire Asite product suite . The subsidiary is a STPI registered 100% Export Oriented unit and already has about 45 software professionals responsible for a wide range of business critical functions like Business Analysis, Technical Architecture, Software Design and Development, Testing, Application Operations and Customer Support.

We are currently hiring for the following position

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Position: Customer Support Advisor (2 openings)

Job location: Ahmedabad, India

Job Description: Part of a team responsible for providing technical and functional support to Asite's end users. This is not a call centre but Asite's own customer support desk



Responsibilities:

- Incident Management (Call logging, resolution, escalation etc)

- Phone, email and web-based support

- System Administration

- Provide application related support on usability, functionality or any other issue

- Liaise with client IT teams to resolve any workstation or network issues impacting access to Asite services

- Provide basic training to end users

Desired Profile & Skills:

- Preferably Educated to Degree Level or equivalent

- Excellent Written and Verbal Communication Skills

- Good understanding of the Internet and Internet technologies

- Ability to adhere to deadlines and service levels.

- Command over MS Office and Design packages

- Good interpersonal skills

- Excellent troubleshooting skills

- Ability to work in shifts as the team provides 24x7 support



Please send your contact details along with your CV to careers.india@asite.com or vpuri@asite.com



Contact Details:

Asite HR

Asite Solutions Pvt. Ltd.

201/1, Parshwa Tower,

Opp. Rajpath Club,

SG Road,

Ahmedabad – 54



Kind Regards,

Asite HR Manager